ECi Customer Support
Need a little help? We're here for you!
Known for best-in-class service and support, our team is responsive and knows how to quickly get your organisation past any obstacles it may encounter while using the software. Our support staff has been hand-picked and carefully trained to act as an extension of your company. We are here to make sure you always moving toward your business goals.
Customer Support Portal
What the Customer Support Portal Can Do for You
Executives, administrators, key operators, and end users of ECi business systems and e-commerce software can use this site to:
- Log in for secure access to support information.
- Create new support tickets for software assistance.
- Attach files to help troubleshooting (such as screen shots, and log files).
- View your current and past support tickets, including who was assigned to a ticket and its status (open, closed, etc.).
- Add notes to a Web conversation, which you can use instead of email to more efficiently track communications related to a ticket.
The portal will not replace your friendly support team; it will simply streamline ticket handling, and give you convenient access to support for your ECi software.
To log a support call please visit: https://support.ecisolutions.com/eu/
For urgent calls please contact us by telephone or email:UK: +44 (0)333 123 0444 ()